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Support Options

To ensure the most efficient use of your time and resources, we strongly encourage you to reference your corresponding product FAQs, installation and user guides, and additional troubleshooting documentation, including drivers and firmware updates when applicable. If, after referencing your support information, you believe your product is mechanically defective or if you believe the solution requires the assistance of our Technical Support Team, locate your product category and phone number below (for residents in the United States and Canada only).

Note: If you believe your product is mechanically defective, you must contact our Technical Support Team to receive a Return Merchandise Authorization (RMA) number. Return instructions are listed below and should be followed if an RMA is issued. DO NOT send in products without an RMA.

Support Number
Sportster Analog products(888) 428-9450
ISDN TA, Sportster ISDN 128K, and Databurst ISDN products(888) 326-6099
Networking and Broadband including NIC Cards, Wireless, and Cable(888) 216-2850
PC Cards (as used in laptop computers)(888) 428-9450
Courier Analog and Courier ISDN(888) 326-6099

Please refer to Support Contacts if your product or region is not listed here.

Sending your product in for Warranty Service

Once your RMA number has been issued, send your modem to:

1300 E. Woodfield Rd. Suite 506
Schaumburg, IL 60173

HOC Global Solutions
3245 American Drive
Mississauga, Ontario L4V 1B8
Attn: Diane Merchant

Note: Products sent to this address without an RMA number will be returned.

Payment Methods (if applicable)

If your product requires non-warranty service, you will be notified upon issuance of the RMA.

We accept Visa or Master Card (terms of payment differ outside the USA). Warranty Service will not be performed until payment is received and approved.

Credit Card Payments
To process your credit card order, have the following information available when calling:

    • Card holder name
    • Billing address
    • Credit card number
    • Expiration date
    • Card type (Visa or Master Card only)
    • Issuing bank
    • Daytime phone number
    • Shipping address (if different than billing address)

Thank you,

USRobotics Customer Support

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